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Community Guidelines

Effective date: November 2, 2026

Ekvila lets coaches and clients work together and chat. These rules keep that safe. They are part of our Terms of Use. We have zero tolerance for objectionable content and abusive users.

1. Be respectful

  • No harassment, bullying, threats, intimidation or stalking.
  • No hate speech or discrimination based on race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, age, disability or any other protected characteristic.
  • No body-shaming or humiliating comments about someone's appearance, weight or abilities.

2. Keep it appropriate

  • No sexual content, nudity or sexual advances. Any sexual content involving minors is strictly prohibited and will be reported to the authorities.
  • No graphic violence, gore or content that promotes self-harm or suicide. If you are in crisis, contact your local emergency number or a crisis line.
  • No illegal content and no promotion of illegal activities.

3. Keep it safe for health

  • Do not promote or encourage eating disorders, extreme calorie restriction, purging or dangerous weight-loss methods.
  • Do not promote, sell or give instructions for using anabolic steroids, prescription drugs without a prescription, or other dangerous substances.
  • Do not encourage training through pain or injury.
  • Do not pretend to be a doctor, dietitian or other licensed professional if you are not one.

4. Be honest

  • Do not impersonate another person or organisation, and do not use a misleading name.
  • Do not use names that contain links, contact details, advertising or offensive words.
  • No spam, advertising, chain messages or unsolicited sales.

5. Respect privacy

  • Do not share another person's personal data, photos or messages without their permission.
  • Coaches: use a client's data only to coach that client inside Ekvila, keep it confidential, and stop when the client asks (see section 7 of the Terms of Use).

6. Reporting and blocking

  • To report a message, touch and hold it and choose Report. To report or block a person, use the ••• button in the chat, or the Report and Block buttons on a coach request.
  • Blocking ends the connection immediately. A blocked coach cannot send you requests again.
  • We aim to review every report within 24 hours. You can also write to support@ekvila.com.
  • If you are in immediate danger, contact your local emergency number first.

7. What we do

Depending on how serious the violation is, we may remove content, warn the user, end a coaching connection, restrict coach features, or close the account permanently, and we may report illegal content to the authorities. We may act without prior warning when someone's safety is at risk. If you think we made a mistake, write to us and we will review the decision.

8. Automatic filter

Messages and names are checked against a list of prohibited words. A message that contains such a word is not sent.